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Knowledgebase : User Management
To add users (in bulk) to a user group: * Create the User Group, or, if the User Group is already created, click on the name of the User Group in question. * Download the Excel template for user imports using the "click here" linkin the "Import User...
Transcript: Hello and welcome to eLeaP. In this video we're going to show you how to create and manage users within the system. The first thing I'll do is select 'users' from the main menu and this will take me to the users screen. Each user that has ...
Transcript: Hello and welcome to eLeaP. In this video we're going to give you a quick overview of the user groups functionality within our system. The first thing I'll do is click the user groups link at the top of the page. The user groups feature ca...
You can upload a new user via the bulk upload file directly into an existing user group. Here's what you do. 1. Go to the user group in question 2. Click upload batch file (make sure you have already downloaded and completed the bulk_users.xls file). ...
Because of the sensitivity of the User's email field, we do not allow Users to individually edit/change their own email addresses in their profile. The administrator of the account will need to change this. To change/edit a user's email: * Search fo...
QUESTION: How do I assign courses to my users or students? ANSWER: There are a few ways to create assignments. To assign Users to a Course directly, click on the Courses menu at the top of the screen. Select the Course you want the Users assigned to, ...
The Administrator Role is the top-level permissions Role, wherein all menus and sub-menus in an eLeaP account can be accessed. The Instructor Role is a secondary level. Instructors are unable to access the Company Profile menu or information for User Gr...
QUESTION: My user is not able to access their email to automatically reset their password. Can I manually set or reset their password? ANSWER: Yes, you can. You can manually set/reset user passwords from the User's profile page. Go to USERS, select the ...
Sometimes, regardless of what we do to ensure that your notification emails get delivered to your inbox, you still miss important email notifications from eLeaP. Unfortunately, due to different systems and different email rules, legitimate email gets caug...
To reset the course completion status for a particular user: * From the Course Management tab, select the "edit course details" link. * Set the 'Course Available after Completion' option as [NO], and save. * Go to Completion Report tab. * Check ...
QUESTION: I tried twice to add a user to my course but they never received my email. Could you help me with this problem, please? ANSWER: The most likely causes of this are a bad email address or spam filters. If you are sure your user's email is valid ...
Yes, you can upload pictures of your users. Simply click on Users, select the relevant user, then [Upload Image] and instantly add pictures to your users. If your users have already uploaded pictures of themselves, you can review and accept or delete ph...
QUESTION: What will happen if a bulk user upload attempts to re-upload a user who already exists in the system? ANSWER: eLeaP identifies duplicate users by their unique identifier - the email used in the system. If eLeaP detects a duplicate in a bulk upl...