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Knowledgebase : Frequently Asked Questions
 

SCORM is a popular e-learning standard enabling some cool course creation and great interactive features. Once you have created your SCORM course, you can choose how you want the eLeaP LMS to track your course completions. For those who want to have SCO...
We talked about this extensively with the developers, and what it came down to was that if we wanted to allow Supervisors to get automatic notifications in advance of the deadlines, then it would slow the system down. Ultimately, we had to reject that opt...
Whether you just want to skip the content-creation step, or whether you're looking to use a Course just to deliver a Quiz with no content, or for any other reason, sometimes you want to quickly create an active Lesson so that you can activate your Course....
Yes, eLeaP lets you embed Flash documents directly into your courses. However, in order for Flash media to play on a user's device, they must have a compatible browser and the Adobe Flash plugin. Be advised that many of the most popular browsers are mov...
Quiz not completed [100 %] means that the trainee has viewed all materials in the course however they have not completed the quiz portion of the course. Sometimes, users might start a quiz and not submit their answers for grading. Until they submit their ...
QUESTION: A student completed a training course but I need to reset or re-open the course status. How do I go about this? ANSWER: To reset course completion status follow these three simple steps: 1. Go to _EDIT COURSE DETAILS_ screen and scroll to th...
When a feature is designated as "beta", this means it is being tested in a live environment, and may behave unpredictably, not work at all, or be removed without warning. You can let us know about issues you experience with a beta feature by submitting a ...
ANSWER: The "Quick Quiz" feature is a way for learners to review and check their understanding at the end of a Lesson. Quick Quizzes are not graded, and can only use multiple choice/true & false or sequence/ranking questions. Users can check their answers...
DOWNLOADING FILES FROM YOUR COURSE LESSON: MAC: Download the files in the _blue links_ (shown as a example below) by dragging them to your desktop. WINDOWS: Download files by clicking on the _blue links_ (shown as an example below). If you have cl...
QUESTION: If John Smith is assigned a course today and completes it tomorrow, and I set reassignment for one year - are his first set of quiz scores and completion information still retained when he retakes the course and quiz in a year? How does that end...
The order in which the deadlines are considered: 1. First the date of the direct assignment, if the User was assigned directly to a Course 2. The date a User Group has been assigned to a Course, if a User is part of that User Group 3. The date a User ...
QUESTION: Is there a way to set a course to make sure users cannot fast forward through it? ANSWER: Yes. Navigate to the Course you want to manage, and select its [Settings] tab. If you scroll down, you will see a section called "Lesson Settings". Here ...
Transcript: Hello, and welcome to eLeaP, your training and e-learning system. In this short video, we'll explain how the system works, how you can access training courses, and how to get help if needed. The first thing you'll notice is here on the hom...
SCENARIO: I need to delete and replace a SCORM lesson from an existing course because there is an issue with one of the quizzes. The problem is that some of the people have already taken the course and I want to make sure that if I make this change their ...
Absolutely. eLeaP(tm) can integrate with and display a wide variety of different resources. For instructions on how to include these in your course, check out our User Guides [https://www.eleapsoftware.com/support/].
The Administrator Role is the top-level permissions Role, wherein all menus and sub-menus in an eLeaP account can be accessed. The Instructor Role is a secondary level. Instructors are unable to access the Company Profile menu or information for User Gr...
Yes, they can check courses assigned and the results on their test in the "My Activity" menu.
Yes. The default eLeaP(tm) setup allows you to download MS Excel reports and integrate them into your HR software. We also offer an API which can allow you to directly integrate eLeaP's tracking information into HRIS.
Administrators will be trained in how to manage your overall eLeaP(tm) account. This includes managing your instructors, users, content creation and management, forums management, reporting features, e-commerce or payment system management. Instructors wi...
To access the eLeaP system, learners need an internet-enabled device with a live internet connection, and an Internet browser such as Microsoft's Internet Explorer 8.0, Mozilla FireFox 3.0 or better (you can also use Google Chrome or Apple Safari. We do n...
Yes. eLeaP(tm) LMS/LCMS is created knowing that each user/learner is unique. You can personalize your learning content for each user. You can use our Training Path tool to deliver personalized training to each unique user. Learn more: Find step-by-ste...
We employ 128-bit (up to 256) SSL encryption to secure the transmission of data between your browser and our secure data center. Your content data is protected by the best encryption keys in the industry. In the extremely unlikely event that anyone wou...
Absolutely. * Our Knowledgebase [https://support.eleapsoftware.com/]is available 24/7 with answers to a wide variety of questions. * Submit a ticket [https://support.eleapsoftware.com/index.php?/Tickets/Submit] for review (tickets are monitored 24/7...
Typically, if you want an existing quiz result reset, you will need to contact the instructor of your course to manually reset it. To contact the instructor, check the bottom of your course assignment notification email. Your instructor's name and email...
Mpegs (.mpg, .mpeg, .mp4), Quicktime Movies (.mov, .m4v), Windows Media files (.wmv), as well as Flash video (.flv, .swf). Learn more: https://www.eleapsoftware.com/support-lms-user-guides.html [https://www.eleapsoftware.com/support-lms-user-guides.html...
Yes, you can set up as many user groups as you like. Learn more: https://www.eleapsoftware.com/support-lms-user-guides.html [https://www.eleapsoftware.com/support-lms-user-guides.html]
Glad you asked. * There is no software purchase and zero installation costs. * No IT staff costs. * Maintenance contracts are zero. * Costs for new features are zero. As new features come out, they are automatically added to your account. ...
QUESTION: How can I create one course with several different quizzes for each chapter so I can see the scores for the separate quizzes? ANSWER: Create individual courses as if they were actually individual chapters within an overall course. Then create ...
Absolutely. Use eLeaP LMS/LCMS to deploy courses to your users/learners/students across the street or across the globe. You create your content in real time and deploy it across time zones to classrooms, dorm rooms, cafeterias, corporate offices, call cen...
eLeaP(tm) is currently available in six languages: English, French, Spanish, Chinese, Portuguese, and German. You can easily change your display to any of these available options by accessing your Profile following these easy steps: * After logging ...
We provide free assistance to our customers to help them get their training into a web-friendly format. This is a unique service that saves you money and time. To send us your files, simply go to https://www.yousendit.com/dropbox?dropbox=Telania . Follow ...
The eLeaP(tm) Learning Management System LMS/LCMS is designed to be very flexible. It's a pay-as-you-go system. You only pay for what you use. Monthly usage fees are based on the number of individual users or a pre-set monthly fee based on any certain num...
Please refer to our [FEATURED CLIENT] page. Go to https://www.eleapsoftware.com/featured-client.html [https://www.eleapsoftware.com/featured-client.html]
Sometimes, regardless of what we do to ensure that your notification emails get delivered to your inbox, you still miss important email notifications from eLeaP. Unfortunately, due to different systems and different email rules, legitimate email gets caug...
QUESTION: I have uploaded a new course. Another instructor is still working on the quiz, but they want the course materials to be sent out for their trainees to start reading right away. When the quiz is complete, can I then attach the quiz into eLeaP for...
To reset the course completion status for a particular user: * From the Course Management tab, select the "edit course details" link. * Set the 'Course Available after Completion' option as [NO], and save. * Go to Completion Report tab. * Check ...
QUESTION: I tried twice to add a user to my course but they never received my email. Could you help me with this problem, please? ANSWER: The most likely causes of this are a bad email address or spam filters. If you are sure your user's email is valid ...
SCORM is a set of technical standards for e-learning software products. SCORM tells programmers how to write their code so that it can "play well" with other e-learning software. Specifically, SCORM governs how online learning content and Learning Manage...
eLeaP lets you upload [https://support.eleapsoftware.com/index.php?/Knowledgebase/Article/View/48/0/admin-how-can-can-i-add-my-powerpoint-presentation-into-my-course] just about any type of file you can imagine to your courses for your users to access usi...
eLeaP(tm) is not currently available for resale. However, if you would like to discuss licensing deals or affiliate partnerships, contact us at +1(877)624-7226 or email sales@eleapsoftware.com
QUESTION: I need to use a video from a DVD in my training. How can I upload this video into my training course? ANSWER: Typically the biggest issue will be extracting the video from the DVD. Here are some steps which will work. 1. You can use your pr...
eLeaP(tm) can serve anyone who wants to wants to improve employee skills management, increase knowledge acquisition and retention, reduce liability through compliance training or to complement and track traditional classroom instruction. eLeaP(tm) is a si...
Not if you don't want to. eLeaP(tm) LMS/LCMS is designed to be a cost-effective on-demand learning solution for you. You can choose the contract time frame that is suitable for you. Default payment is on a month-to-month basis. We have contracts from 3 mo...
eLeaP simply means eLearning Platform. eLeaP is a secure, easy-to-use, web-based training and learning platform delivering rich, powerful, intuitive e-learning in multimedia environment using Web 2.0 technologies like AJAX & Rich Internet Applications.
QUESTION: We are having a training program created by a training company using the Articulate software suite. I would like to know if eLeaP is compatible for hosting Articulate training and testing? ANSWER: The answer is yes. Make sure you publish your ...
Adding PowerPoint files into your course is simple. You can either add native PowerPoint files or convert your PowerPoint presentation into SCORM or even Flash format and embed that file in the body of your course lesson. Let me explain: 1. Adding nat...