Knowledgebase: Smart Assigning
What happens when I change a user to match a rule?
Posted by Telania Customer Service on 09 March 2016 10:24 AM

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Question: If I change/update a user so that their profile information now matches a Smart Assigning rule, will the rule automatically apply to them or do I have to click the "execute" link again?

Answer: If you change a user so that they qualify for a rule, as long as the rule is Active and was executed once in the past, then the user will automatically have the rule applied to them.

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