Knowledgebase
Admin: Articulate Produced SCORM Courses Launch With Error - Unable to Acquire LMS API
Posted by Don W. on 10 June 2011 07:20 PM

Symptom: When launching Articulate content, you receive a popup window with an error log containing the following errors:
Unable to acquire SCORM API
ERROR - LMS Initialize Failed
In DisplayError, strMessage=Error - unable to acquire LMS API, content may not play properly and results may not be recorded. Please contact technical support.

Cause: The Articulate content is not properly locating the LMS SCORM API because it has been published with an extra "launcher" window.

Applies To: Articulate Presenter

Background: The SCORM specification dictates where the LMS should place the SCORM API so that the Articulate code can find it and connect to it. Articulate Presenter does not adjust its search algorithm to account for the relative change in location of the LMS SCORM API when published with the launcher window.

Resolution: Remove the launcher window from your Articulate player template and re-publish the presentation

1. In PowerPoint, go to Articulate -> Player Template Builder -> Other -> Browser Window Settings.
2. Uncheck the option: Launch your presentation in a new window (creates launch page)
3. Republish your presentation using the new template.

http://support.icslearninggroup.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=43

Articulate forums are full of questions about this problem. Unfortunately does not seem to have much help.

They automatically reply with these two links:
http://www.articulate.com/blog/publish-to-lms-with-studio-09/
http://www.articulate.com/blog/9-ways-to-troubleshoot-articulate-lms-issues/

(111 vote(s))
This article was helpful
This article was not helpful